The facility had no reliable way to verify whether security guards were completing their assigned patrol routes at the correct intervals. Patrols were scheduled and logged manually - but manual logs could not confirm whether a guard had physically visited each checkpoint or simply recorded the round as complete.
With no real-time visibility into patrol activity, management only discovered missed or incomplete rounds during after-the-fact reviews. By then, the facility had already been left exposed. Critical zones - entry points, perimeter sections, and high-value areas - had no guarantee of coverage at any given time during a shift.
